Reference

Open Our Privacy Policy and Know What We Keep

We wrote this policy so you can see exactly what personal information mega6 collects, why we hold it, and how you ask us to change or remove it.

Data CollectionAccount SecurityPayment PrivacyCookie UseYour Rights
mega6 Open Our Privacy Policy and Know What We Keep
DATA HANDLING PRACTICES

Browse How We Protect What You Share

Every piece of data you give us has a purpose and a protection layer around it. We built our data practices around the reality that most of you access mega6 from a mobile device on a Grameenphone or Robi connection, so efficiency and security go hand in hand. Below is how we manage the key areas of your privacy.

Encryption at Rest

Your personal details and payment references sit behind encryption on our servers. Even internal staff access is restricted by role — not everyone on our team can see your full profile or transaction history linked to bKash or Nagad.

Cookie Usage

We use cookies to remember your login session, language preference, and last-visited lobby section. No advertising cookies track you across other sites. You can clear cookies from your mobile browser settings at any time without losing your account.

Account Security Layers

Your account is protected by your password and OTP verification sent to the phone number you registered. If someone attempts access from an unrecognised device, we flag it and may ask for re-verification before granting entry.

Data Retention Period

Active accounts retain all associated data. After you close an account, we hold records for a limited period to resolve any pending Rocket or bKash withdrawal queries, then purge personal identifiers from our active database.

Third-Party Sharing

We share data only with payment partners processing your bKash, Nagad or Rocket transactions, and with fraud-prevention services. We do not sell, rent or trade your personal information to marketing companies or data brokers.

Your Right to Request Changes

You can ask us to correct inaccurate data, restrict processing, or delete your information entirely. Submit requests via live chat or email. We act on verified requests and confirm completion back to you through the same channel.

PRIVACY CONTACT PATHS

Switch to Our Team for Data Requests

If you want to review, correct or delete the personal data we hold on your account, reach us through any of the channels below. We handle privacy-related queries as a priority and aim to respond within a reasonable timeframe. Whether you deposited via bKash, Nagad or Rocket, the same privacy support applies to every account holder in eligible regions.

Live Chat Open live chat from any page on our site or mobile browser. Mention your request is about personal data so the agent routes you to the privacy queue directly. No need to leave the platform or open a separate app.
Email Support Send a written data request to our support email. Include your registered phone number and the specific information you want reviewed, corrected or removed. Written requests create a paper trail you can reference later.
Account Settings Log in and head to your account settings section. You can update your contact details, change your linked bKash or Nagad number, and view what data we currently hold — all from the same screen on your phone.

Check Common Questions About Your Data Rights

We get asked about data privacy regularly, especially around mobile wallet details and account access. These answers cover what real account holders in Bangladesh typically want to know about how mega6 treats personal information.

We collect your name, phone number, email address, and the payment method you link — whether that is bKash, Nagad or Rocket. We also log your device type and IP address to secure your sessions and prevent unauthorised access.

No. We never store your mobile wallet PIN or full financial credentials. We only keep the transaction reference number to verify that funds arrived or left your account. Your PIN stays entirely within your bKash or Nagad app.

Yes. Contact us through live chat or email with your registered phone number. Once we verify your identity, we process the deletion request. Some records may be kept briefly for compliance purposes before full removal.

Access is role-restricted. Only staff who need specific data to process your support request, verify a payment, or investigate a security flag can view your profile. General team members cannot browse account records freely.

We do not share, sell or rent your data to advertising networks or marketing companies. The only parties who receive your information are payment processors handling your bKash, Nagad or Rocket transactions and security partners.

We retain records for a limited period after closure to handle any pending withdrawal disputes or compliance checks. After that window passes, personal identifiers are removed from our active systems.

We use session cookies to keep you logged in and preference cookies to remember your language and last lobby page. We do not use cross-site tracking cookies. You can block or clear them in your mobile browser settings.

Log into your account, head to settings, and update your contact details or linked bKash, Nagad or Rocket number directly. Changes take effect after OTP verification to the new number you provide.

This policy covers how we handle data for account holders where our services are available. Access depends on your local law and eligible regions. If regulations in your area require additional protections, we apply those where applicable.

If we detect unauthorised access to our systems that affects your personal data, we notify impacted account holders through their registered email or phone number and outline the steps we are taking to contain and resolve the incident.