Reference

Browse Our Legal Framework Before You Start

We want you to know exactly where you stand before you open an account or move funds through bKash, Nagad, or Rocket.

Account RightsData HandlingEligible RegionsPayment RulesContact Paths
Browse the Lobby Read FAQ
mega6 Browse Our Legal Framework Before You Start
POLICY CONTACT PATHS

Open a Channel When You Have Legal Questions

If something in this policy is unclear or you need to exercise a data right, reach us through the channels below. We handle legal and policy queries separately from general account support so your request lands with someone who can actually act on it. Response time depends on query complexity, but we acknowledge every submission.

Team online

Live Chat

Open live chat from any page on mobile or desktop. Flag your message as a legal or data query and it routes to the policy team rather than general support. Available around the clock for initial acknowledgment.

Email

Send your request to the support address listed in your account settings. Include your registered phone number and a short summary of what you need — data export, account closure, eligibility question. We reply within a working-day cycle.

In-App Request

Head to your account settings, tap the policy section, and submit a structured request form. This logs your query with a reference number so you can track progress without chasing follow-ups through chat.

HOW WE HANDLE DATA

Explore What Happens With Your Information

We keep this straightforward. Your data stays within our operational scope — account management, identity checks for withdrawals, and communication about service changes. Below is a breakdown of six areas where our data practices matter to you. Each one tells you what we collect, why, and how you can change or remove it.

Personal Details

We store your name, phone number, and email at registration. These let us verify ownership when you request a withdrawal or account change. You can update contact details from your account settings at any time.

Payment Records

Every deposit or withdrawal through bKash, Nagad, or Rocket is logged with timestamp, amount, and wallet reference. We retain these records for dispute resolution and regulatory reporting where required by eligible jurisdictions.

Cookie Usage

We use session cookies to keep you logged in and basic analytics cookies to monitor page speed. No advertising trackers from third parties run on our pages. You can clear cookies from your browser without losing account data.

Account Security

Your password is hashed and never stored in readable form. Login attempts from unrecognised devices trigger an OTP sent to your registered number. Failed attempts beyond a threshold temporarily lock the account until you verify.

Data Retention

Active account data stays as long as you hold an account. If you request closure, we remove personal identifiers within a reasonable period, retaining only anonymised transaction logs where regulations in your region require it.

Requesting Changes

You can ask us to export your data, correct inaccuracies, or delete your account. Submit through in-app request or email. We confirm receipt and act within a reasonable working timeframe depending on the complexity of the ask.

Browse Common Legal and Data Queries

We pulled together the questions our support team hears most often about legal standing, data rights, and account eligibility. Each answer is kept short and pointed so you get clarity without scrolling through paragraphs of legalese.

Yes. Your eligibility depends on local law and eligible regions. We do not guarantee availability everywhere. When you register, you confirm that participation is permitted under the rules of your location. If your jurisdiction changes its stance, your access may be adjusted.

We collect your name, phone number, and email address. These are used to verify account ownership during withdrawals and to communicate service changes. We do not ask for information beyond what is operationally necessary to run your account.

Each deposit or withdrawal is logged with a timestamp, the amount, and the wallet reference number. Records are kept for dispute resolution and any regulatory reporting required in your region. You can view your own transaction history inside your account.

You can. Submit a data export request through the in-app form or by emailing support with your registered phone number. We compile and deliver your data within a reasonable working timeframe, depending on the volume of records involved.

Head to account settings and submit a closure request, or contact the policy team via email. After closure, we remove personal identifiers within a reasonable period. Anonymised transaction logs may be retained where local regulations require it.

We do not sell your personal information to unrelated third parties. Data may be shared with payment processors like bKash, Nagad, or Rocket solely to complete your transactions, and with regulatory bodies if compelled by law in eligible jurisdictions.

We monitor jurisdiction requirements. If rules in your region shift, we may adjust feature availability, freeze your account, or ask for additional verification. You will be notified via the email or phone number on file before any change takes effect.

Your password is hashed — never stored in plain text. Unrecognised device logins trigger an OTP to your registered number. Multiple failed login attempts temporarily lock the account until you verify your identity through the OTP process.

We run session cookies to keep you logged in and basic analytics cookies for page-speed monitoring. No third-party advertising trackers operate on our site. Clearing cookies from your browser removes them without affecting your account data.

Disputes follow the arbitration process outlined in our terms of service. Start by contacting the policy team through live chat or email with your account details and a description of the issue. We acknowledge receipt and assign a reference number for tracking.

Related pages

mega6 Bangladesh About Us mega6 App Dragon Tiger Bangladesh FAQ